m9winPrivacy Policy
This page describes what we collect when you use m9win and how we keep that data protected. We handle your information with care and transparency, following the applicable laws in the jurisdictions where m9win operates. Every piece of data we gather—whether from account registration, payment processing through DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet, or activity logs—serves a specific purpose: to run the platform securely, process your transactions, and comply with regulatory obligations.
Our approach to privacy is built on three principles. First, we collect only what we need. Second, we keep it secure. Third, we respect your rights to know what we hold and how we use it. This policy explains each of those commitments in detail.
What We Collect on m9win
When you create an account on m9win, we collect your name, email address, phone number, and date of birth. During account verification—a step required before you withdraw funds—we ask for a government-issued ID (such as a national identity card, driver's licence, or passport) and a recent photo of yourself. We also collect your residential address to confirm your jurisdiction and ensure m9win's service is available where you are located.
Every transaction you make on m9win generates records. If you deposit via DANA, e-wallet, or mobile banking, we log the amount, timestamp, and wallet provider's transaction ID. The same applies to bank transfers through local payment, online payment, e-wallet, and mobile banking virtual accounts. We record your betting activity—which markets you view, which events (such as Liga 1 fixtures) you engage with, and the timing of your plays. We also capture your IP address, device type, and browser details each time you access m9win, whether on desktop or mobile.
We collect cookies and similar tracking technologies. These allow us to remember your login state, store your preferred language and settings, and measure how visitors navigate m9win. We use this data to improve the platform's speed and usability, not to sell it to third parties.
How We Use Your Data
We use your identity information to verify who you are and prevent fraud and money laundering. This protects both you and m9win. Your address helps us confirm that access to m9win's services is lawful in your region; if you move to a jurisdiction where the service is unavailable, we may need to suspend your account. We use your email and phone to send you account statements, payment confirmations, and important security alerts—such as when a withdrawal is processed or when unusual activity is detected.
Transaction data helps us reconcile your account balance, process refunds if needed, and maintain audit trails for regulatory oversight. Behavioral data (which markets you view, when you log in) allows us to personalise your experience and detect suspicious patterns—such as an unusually large withdrawal request or multiple rapid login attempts from different locations—that might indicate account compromise.
Third Parties and Data Processors
We share your data only when necessary. Payment processors—the companies that operate local payment, online payment, e-wallet, mobile banking, local payment, and online payment—receive your transaction details. Banks (e-wallet, mobile banking, local payment, online payment) see your withdrawal instructions and account holder name. We work with a compliance vendor that screens users against sanctions lists and helps us meet local regulatory obligations. These vendors are bound by confidentiality agreements and may be located outside your jurisdiction; your data may cross borders as part of routine operations.
We do not sell your personal information to advertisers or data brokers. We may share anonymized, aggregated statistics—such as "m9win served 50,000 bets during the Liga 1 season finale"—but this cannot identify you individually.
Your Rights and How to Contact Us
You have the right to request a copy of the data we hold about you, to correct inaccurate information, and to ask us to delete your account and associated records (subject to regulatory retention requirements). You may also withdraw consent for cookies at any time through your browser settings, though this may limit m9win's functionality.
If you have questions about this policy, wish to exercise any of these rights, or suspect a data breach, contact our support team at [email protected]We aim to respond to all requests within ten working days. For legal or compliance inquiries specific to your jurisdiction—such as questions about data residency requirements in Jakarta, Surabaya, or other regions—please include "Legal Inquiry" in your subject line, and your request will be routed to our legal team.
This policy may be updated to reflect changes in law or m9win's practices. We will notify you of material changes by email or through a notice on the platform.